We may be able to help you if you have a complaint about public transport services in Melbourne and regional Victoria.

We can also help with complaints from people who are not passengers, but are affected by public transport, for example if you are affected by public transport construction works.

It is a good idea to contact the public transport operator first, to give them an opportunity to resolve your complaint. You can find out how to contact the public transport operator here. If the operator does not resolve your complaint, please contact us again and we can look into your complaint.

You can make a complaint using our online complaint form here.

Complaint form

If you have a complaint about public transport in Melbourne or Victoria, you can tell us about it by filling out this form. We will get in touch with you after we receive your complaint. If you need...

Do you speak another language?

Here is some information about us in other languages. Speak another language? You can also call the Translating and Interpreting Service on 131 450 to talk with us.

How we look at your complaint

There are lots of different ways you can make a complaint to the Public Transport Ombudsman – by filling in our online complaint form, calling us or sending us a message via email, mail or social...

Outcomes

The aim of an investigation by our office is to help you and the public transport operator reach a fair and reasonable resolution to your public transport complaint. Fair and reasonable outcomes...

Feedback about the PTO

If you have a complaint about how your case was handled by our office or how we communicated with you, you can make a complaint. This can include complaints about our assessment of whether your...