Please be advised: Due to a system outage, we did not receive any complaints via our website between 12.30pm Friday 18 October and 11.15am Monday 21 October. We sincerely apologise for this occurrence. If you submitted a complaint during this time, please resubmit it via the website or contact us directly.
Before you complain to us
You need to complain to the public transport operator or agency first, before you complain to us. You can complain to us if:
- you’re not satisfied with the public transport operator/agency’s response
- you don’t get a response, or
- the problem you complained about isn’t fixed.
It’s important to know that there are some types of complaints the PTO can’t consider. If you’re not sure if we can help with your complaint – or you don’t know where to raise a public transport complaint – contact us for advice. If we can’t help, we can usually refer you to someone who can.
Submit your complaint
Our form takes around 5-10 minutes to complete, depending on how complex your complaint is.
Prefer to talk? Call us on 1800 466 865 from 9am to 5pm, Monday to Friday.
You can also connect with us through your preferred National Relay Service or the Translation and Interpreting Service, too.
About the PTO and your privacy: To manage and resolve complaints, the PTO needs to collect personal information such as your contact details. Find out how the PTO handles and protects your personal information at our privacy page.
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.