Make a complaint - Public Transport Ombudsman Victoria

Before you complain to us

You need to complain to the public transport operator or agency first, before you complain to us. You can complain to us if:

you’re not satisfied with the public transport operator/agency’s response
you don’t get a response, or
the problem you complained about isn’t fixed.

It’s important to know that there are some types of complaints the PTO can’t consider. If you’re not sure if we can help with your complaint – or you don’t know where to raise a public transport complaint – contact us for advice. If we can’t help, we can usually refer you to someone who can.

Submit your complaint

Our form takes around 5-10 minutes to complete, depending on how complex your complaint is.

Prefer to talk? Call us on 1800 466 865 from 9am to 5pm, Monday to Friday.
You can also connect with us through your preferred National Relay Service or the Translation and Interpreting Service, too.

About the PTO and your privacy: To manage and resolve complaints, the PTO needs to collect personal information such as your contact details. Find out how the PTO handles and protects your personal information at our privacy page.

First name*

Please input your first name.

Surname*

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E-mail*

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Phone*

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Postcode*

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What is your complaint about?

A finemyki or ticketing issueAny other public transport-related matter Invalid Input

Your Infringement Number

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Why were you fined?

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What was the outcome of your Internal Review?

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Why do you think the fine is unfair?

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Please attach a copy of the fine

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Please attach a copy of the internal review response

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Operator

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Bus operator name (if known)

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Other operator name (if known)

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Myki card number (for complaints about myki)

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Summary of complaint

Details of the operator's advice to you

What are you seeking to resolve your complaint?

Operator

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Bus operator name (if known)

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Other operator name (if known)

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Summary of complaint

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Details of the operator's advice to you

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What are you seeking to resolve your complaint?

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How did you hear about the PTO?

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* Mandatory fields

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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.