A fast and simple way to resolve your public transport complaint.

Make a complaintor free call Monday to Friday1800 466 865

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

Our process

Have your say on current systemic issues

We want to hear about your experience

Have your say

Featured News

Image shows people walking across tram tracks while wearing face masks during the COVID-19 pandemic. There is a tram in the background.

COVID-19 restrictions have eased in Victoria – what is allowed?

Restrictions have eased in metropolitan Melbourne in line with Victoria’s roadmap to reopening. You are now allowed to leave your home for any reason, however the 25km travel limit remains until 11.59pm November 8, 2020. Public Transport timetable...

Read full story