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We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
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The PTO is still open for business
Coronavirus Update: How we are taking your complaints during Victoria's lockdown. These are unprecedented times in the world right now, rapidly changing the way we live our lives and the way we work. We all need to take extra precautions to contain...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.