A fast and simple way to resolve your public transport complaint.

Make a complaintor free call Monday to Friday1800 466 865

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

How we look at your complaint
 

Have your say on current systemic issues

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Featured News

Image is a photograph of a passenger wearing a face mask while travelling on a Metro train. The passenger is a young Caucasian male with short brown hair. He is wearing dark sunglasses with clear frames, a black face mask, black leather jacket and a white t-shirt. He is looking down at his phone and leaning against the window of the train carriage. A blurred station platform is visible through the window.
13 July 2021

Public transport measures in Victoria to keep you connected

To encourage people to travel safely on public transport in Victoria during the most recent COVID-19 outbreak, the Department of Transport have implemented several new measures and extended some offers for 2021. Public Transport Ombudsman Simon McKenzie urged Victorians to keep ...

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