A fast and simple way to resolve your public transport complaint.

Make a complaintor free call Monday to Friday1800 466 865

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

How we look at your complaint

Have your say on current systemic issues

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Featured News

Image shows passengers wearing face masks while travelling on a Metro Train during the COVID-19 pandemic.

Victoria’s latest public transport rules amidst fresh COVID-19 outbreak

Face masks are now mandatory outdoors including train stations, bus and tram stops, as well as indoors in an effort to ‘circuit break’ the latest Covid-19 outbreak in Victoria. Victoria Police will be at train stations, tram stops and bus stops...

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