How we help you
We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
Law Week 2020 – Ombudsman Treasure Jennings on how the PTO can help resolve complaints
The Public Transport Ombudsman (PTO) Scheme was established in Victoria in 2004 as a free and independent service to help people resolve complaints about public transport and to help improve the system. Each year the PTO joins Victorian Law Week to...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.