How we help you
We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
5 ways you can travel safely on public transport as Victoria heads towards COVID-Normal
All passengers are being asked to play their part to keep Victoria COVID-19 free and be safe when travelling on public transport. This includes keeping a physical distance from others where possible, practising good hygiene (washing hands often and...
Read full story
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.