We want to hear about your experience
You may have experienced an issue with public transport that you would like to raise with us, but don’t want to make a complaint. You can provide us with details of the issue in the box below. We will then assess the information to decide if it raises a systemic issue that needs to be addressed.
Any information provided is stored in accordance with our privacy policy.
You don’t need to provide your contact details, but if you want to hear from us, you will need to lodge a complaint using our online complaint form, or you can find other contact details here.
The Public Transport Ombudsman respectfully acknowledges the Traditional Custodians of the lands on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal and Torres Strait Islander peoples, and to Elders past and present.