We've worked with accessible information specialists to translate key information into Easy English and Plain English brochures to help us provide information that’s accessible to everyone.
Our Information Brochure explains our services and how to send us your complaint. It is available in two formats:
- Plain English, a direct style of writing, designed to help people understand information quickly and easily the first time they read it.
- Easy English, which is for people who have difficulty reading in English. This format uses short sentences, supporting pictures and simple words.
Click on the links below to download or view the brochures in different formats.
Plain English
Information Brochure
Download the Plain English Information Brochure accessible PDF (340KB)
Download the Plain English Information Brochure plain text Microsoft Word file (109KB)
View the Plain English Brochure online
Easy English
Information Brochure
Download the Easy English Information Brochure accessible PDF (4.7MB)
Help With Public Transport Fines
Information Brochure
Download the Help With Public Transport Fines Information Brochure (285KB)
Download the Help With Public Transport Fines Information Brochure plain text Microsoft Word document (109KB)
Brochure order form
If you require printed copies of our brochures, please fill in the order form below.
These will be provided to you free of charge.
The Public Transport Ombudsman respectfully acknowledges the Traditional Custodians of the lands on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal and Torres Strait Islander peoples, and to Elders past and present.