We play an important role in helping consumers understand their rights and responsibilities when using public transport in Victoria, or when they are affected by public transport services or works.

To find out more, you can read our Frequently Asked Questions (FAQs) and check out the topics covered by our common complaints page.

You can also contact us to discuss your public transport complaint or query.

Please click here if you would like to make a complaint to our office.

How we can help

The Public Transport Ombudsman is a fair, free and fast service to sort out your unresolved public transport complaints and help make public transport in Melbourne and Victoria better for everyone....

FAQs

Read our Frequently Asked Questions for answers to the questions we get asked the most about public transport. If you don’t find what you’re looking for, contact us.

Common complaints

Here is some information about some of the common public transport complaint issues we see. If you would like to discuss your public transport complaint, please contact us.

People's stories

Here are some real-life public transport complaints the Public Transport Ombudsman has handled. We have changed the names of the people who contacted us to protect their privacy. A myki complaint...

Contact us

Do you want to speak with us or lodge a complaint? Here’s how you can do it. Telephone 1800 466 865 (Free from landlines, standard rates apply for calls from mobiles). If you call from a mobile you...