The Public Transport Ombudsman is committed to working with public transport operators, Government and others to improve public transport in Victoria.

Systemic issues are one way in which we work with public transport operators to address systemic issues and bring improvements to public transport in Victoria.

We contribute to Government inquiries and reviews, and we work in partnership with other organisations to promote access and improvements to public transport.

Systemic issues

Systemic issues are one way in which we work with members to address systemic problems and bring about improvements in the Victorian public transport system. A systemic issue is a bigger issue or...

Accessibility

At the Public Transport Ombudsman (PTO) we play an active role in promoting public transport accessibility for everyone in Melbourne and Victoria. We know that public transport accessibility is a...

Partnerships and submissions

The Public Transport Ombudsman (PTO) works in partnership with other organisations to promote access and improvements to public transport in Victoria. One example is the Travel Assistance Program...