During the Christmas and New Year period our office will be closed from 2pm Tuesday 24 December 2024 until 9am Thursday 2 January 2025.
You can still contact us during this period, and we’ll respond to you from Thursday 2 January 2025 when we return.
We wish you a happy and safe holiday season and all the best for 2025.
Before you complain to us
You need to complain to the public transport operator or agency first, before you complain to us. You can complain to us if:
- you’re not satisfied with the public transport operator/agency’s response
- you don’t get a response, or
- the problem you complained about isn’t fixed.
It’s important to know that there are some types of complaints the PTO can’t consider. If you’re not sure if we can help with your complaint – or you don’t know where to raise a public transport complaint – contact us for advice. If we can’t help, we can usually refer you to someone who can.
Submit your complaint
Our form takes around 5-10 minutes to complete, depending on how complex your complaint is.
Prefer to talk? Call us on 1800 466 865 from 9am to 5pm, Monday to Friday.
You can also connect with us through your preferred National Relay Service or the Translation and Interpreting Service, too.
About the PTO and your privacy: To manage and resolve complaints, the PTO needs to collect personal information such as your contact details. Find out how the PTO handles and protects your personal information at our privacy page.
The Public Transport Ombudsman respectfully acknowledges the Traditional Custodians of the lands on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal and Torres Strait Islander peoples, and to Elders past and present.