2019 Annual Report

The 2019 PTO Annual Report Cover shows two children travelling on a tram

The 2019 Annual Report details the major public transport issues raised with the Public Transport Ombudsman in 2018/2019 and looks at ways in which a consumer based complaints Ombudsman such as the PTO serves the community by highlighting broader areas of concern.

Complaints to the PTO increased by 21% and staff issues overtook service delivery as the most complained about aspect of public transport. Complaints about public transport disruptions were 54% higher than last year.

The seven most complained about issues were:

  1. Staff
  2. Service delivery
  3. Ticketing
  4. Land and infrastructure
  5. Trams, trains and buses
  6. Infringement notices
  7. Accessibility of public transport

Download the Report PDF  here or as a  plain text Microsoft Word file here.

You can access the Annual Report  media release here.


Previous Annual Reports

PTO Annual Report 2018 (PDF)

PTO Annual Report 2018 Plain Text (Word)

PTO Annual Report 2017

PTO Annual Report 2016

PTO Annual Report 2015

PTO Annual Report 2014