How we help you
We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
29 July 2024
Invitation to provide feedback to the PTO Independent Scheme Review 2024
The PTO’s role and effectiveness is reviewed by an independent third party every five years. cameron. ralph. khoury (CRK) has been engaged to conduct the PTO’s Independent Scheme Review 2024, our fourth since the PTO commenced operating in 2004. ...
Read full storyThe Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.