Accessibility Bulletin
Our Accessibility Bulletin looks at the accessibility challenges facing people using or affected by public transport in Victoria.
2020 Accessibility Bulletin
Download the Bulletin PDF here or as a plain text Microsoft Word file here.
Customer Experience Bulletin
Our Customer Experience Bulletin looks at the customer experience of public transport in Victoria.
2019 Customer Experience Bulletin
Download the Bulletin PDF here or as a plain text Microsoft Word file here.
Previous bulletins
PTO 2019 Accessibility Bulletin
(PDF)
PTO 2019 Accessibility Bulletin plain text
(Word)
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.