We publish a range of reports, bulletins, media releases, news updates and blogs from the Ombudsman.

Featured news

31 May 2021

Image shows passengers wearing face masks while travelling on a busy Metro Train during the COVID-19 pandemic.

Victoria’s latest public transport rules amidst fresh Covid-19 outbreak

Face masks are now mandatory outdoors including train stations, bus and tram stops, as well as indoors in an effort to ‘circuit break’ the latest Covid-19 outbreak in Victoria.

Read the full story here and see previous news articles here.


24 November 2020

Image shows three people wearing face masks and employing social distancing while travelling on a tram.

5 ways you can travel safely on public transport as Victoria heads towards COVID-Normal

All passengers are being asked to play their part to keep Victoria COVID-19 free and be safe when travelling on public transport. 

Read the full story here and see previous news articles here.


5 February, 2020

Photo shows Victorian State Treasurer and Member for Werribee, Tim Pallas, CEO of Victorian Council of Social Service, Emma King, Public Transport Ombudsman, Treasure Jennings, and CEO WEstjustice Community Legal Centre, Professor Denis Nelthorpe at the funding announcement.The Importance of Fairness at the Public Transport Ombudsman Scheme

At the PTO, fairness is based on the premise that people experience the public transport system differently, based on their own set of circumstances and their individual attributes. 

Read the full story here and see previous blog entries here.

Annual Reports

11 November 2020

The 2020 Annual Report cover shows a person waiting for a tram while wearing a mask during the COVID19 pandemic. There are two trams in the background. 2020 Annual Report

The Report shows that complaints about public transport were on track to exceed previous years before the onset of COVID-19 significantly impacted patronage on the network in March.

Read the full story and see previous annual reports here.


The 2019 PTO Accessibility Bulletin Cover shows an illustration depicting people with different accessibility needs standing in front of a tram, train and bus.

2020 Accessibility Bulletin

We publish an annual Accessibility Bulletin that looks at the accessibility challenges facing people using or affected by public transport in Victoria.

Download the bulletin as a  PDF or as a plain text Microsoft Word file


The 2019 PTO Customer Experience Bulletin shows people on a crowded platform at Southern Cross Station.

2019 Customer Experience Bulletin

We also publish an annual Customer Experience Bulletin that looks the customer experience of public transport in Victoria.

Download the bulletin as a PDF  or as a plain text Microsoft Word file.  

Media releases

Thumbnail image shows the media release for the appointment of Simon McKenzie as the new Public Transport Ombudsman.Click here to download the Media Release for the appointment of Simon McKenzie as the new Public Transport Ombudsman .

Previous media releases can be seen here.