Public Transport Ombudsman interview for Law Week 2020

As part of Victorian Law Week, Public Transport Ombudsman Treasure Jennings explains how the Public Transport Ombudsman (PTO) Scheme can make it easier for people to access justice and how the PTO works to make public transport better in Victoria.

An introduction to the Public Transport Ombudsman

Do you have a complaint about some aspect of public transport in Victoria? The Public Transport Ombudsman might be able to help. Find out more in this video about the PTO and how we can help.

*Please note, penalty fares have now been abolished.

Auslan video about the Public Transport Ombudsman

We are committed to making the Public Transport Ombudsman services accessible to everybody. Watch our spoken word and Auslan video about what the Public Transport Ombudsman does and how we can help with your public transport complaint.

Ombudsman Treasure Jennings interview – Mornings with Neil Mitchell, 3AW

Public Transport Ombudsman Treasure Jennings chats to Neil Mitchell about the 2019 PTO Customer Experience Bulletin. The Bulletin is an annual report outlining the major issues customer’s experience when using public transport in Victoria.