How Victoria’s extended COVID-19 lockdown restrictions may affect you

With Stage 4 restrictions still in place in metro Melbourne and Stage 3 in Regional Victoria (until September 28) and more Victorians working from home than ever, there will continue to be less people using public transport.

Stage 4 restrictions mean there are still changes in place:

  • Daytime services – daytime public transport services on trains, trams and buses will continue to operate each day between 5am and 8pm.
  • Nighttime services – changes to nighttime public transport services in metropolitan Melbourne between 8pm and 5am may be different each night.
  • Night Network services – will not run during Stage 4 restrictions.

Check the disruptions information on the PTV website just before you travel. If you need any assistance with planning your travel, you can call PTV on 1800 800 007.

Image shows a person wearing a mask boarding a tram during the COVID-19 pandemic.

Like many Victorians, our team continue to work remotely to help stop the spread of Coronavirus, but we are operating as normal to assist with your public transport complaints. Whether you are in Melbourne or Regional Victoria, if you’re not catching public transport at the moment there’s a few options for you and your myki Pass:

Pause your myki Pass

You can pause your myki Pass to protect your remaining travel days and ensure they are ready for you when you get back onto public transport. To pause your myki Pass, PTV will block your existing myki and send you a new one which will be activated when you start travelling again.

This option is only available to myki smartcard holders and not Mobile myki.

Get a refund on your myki Pass

If you prefer to get a refund on your myki Pass you can also do so by contacting PTV. Mobile myki pass holders that are no longer travelling can get a refund of remaining pass days.

Student Pass

Student passes can be refunded. You can get a refund on your Student Pass by contacting PTV.

For more information on making changes to your myki pass, go to PTV’s website or call 1800 800 007.

Complaint about your myki Pass

If you receive a refund and you don’t think the amount is enough to buy more pass days when you start travelling again, you can contact PTV to ask for your refund to be reviewed. If you receive a response from PTV that you are not happy with, you can contact us for advice.

Commercial passenger vehicles

Commercial passenger vehicle services such as taxis and Uber will continue to run for those permitted to travel. 

How to contact us

If you have a complaint about public transport, we want to hear from you. Call us on 1800 466 865 and leave us a message and we will call you back.

Or you can This email address is being protected from spambots. You need JavaScript enabled to view it. with your phone number and a time that is best to contact you between 9am and 5pm, Monday to Friday. (If we are unable to call you at this time, we will suggest another time. Please note when we call you back it will appear as a private number.)

We can also be contacted via our online complaint form or you can send us a message via Facebook.

We can also be contacted via The National Relay Service and Translating and Interpreting Service.

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More information on Coronavirus

For more information on Coronavirus and where to get tested, visit the Department of Health and Human Services (DHHS) website.

Vulnerable Victorians can get tested at home in metropolitan Melbourne to help slow the spread of coronavirus (COVID-19). For more information, visit the DHHS Call-to-Test page.

To read COVID-19 translated information for people from culturally and linguistically diverse backgrounds, visit the DHHS translated resources page

Visit the Victorian Government's website for the latest information on Stage 4 restrictions and the latest advice on Coronavirus (COVID-19).