Accessibility Bulletin

We publish an annual Accessibility Bulletin that looks at the accessibility challenges facing people using or affected by public transport in Victoria.

2020 Accessibility Bulletin

The 2019 PTO Accessibility Bulletin Cover shows an illustration depicting people with different accessibility needs standing in front of a tram, train and bus.

Download the Bulletin PDF  here or as a plain text Microsoft Word file here.


Customer Experience Bulletin

We also publish an annual Customer Experience Bulletin that looks the customer experience of public transport in Victoria.

2019 Customer Experience Bulletin

The 2019 PTO Customer Experience Bulletin shows people on a crowded platform at Southern Cross Station.

Download the Bulletin PDF  here or as a plain text Microsoft Word file here.


Previous bulletins 

PTO 2019 Accessibility Bulletin (PDF)
PTO 2019 Accessibility Bulletin plain text (Word)