Customer Experience Bulletin
We publish an annual Customer Experience Bulletin that looks the customer experience of public transport in Victoria.
2019 Customer Experience Bulletin
Download the bulletin as a PDF here or as a plain text Microsoft Word file here .
Accessibility Bulletin
We also publish an annual Accessibility Bulletin that looks at the accessibility challenges facing people using or affected by public transport in Victoria.
2019 Accessibility Bulletin
Download the bulletin as a PDF here or as a plain text Microsoft Word file here .
Previous bulletins can be accessed in our archive here.
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.