We’re here to help you if you have an unresolved complaint about public transport services in Melbourne and regional Victoria.
Before submitting a complaint to us, you must contact the public transport operator first, to give them an opportunity to resolve your complaint. You can find out how to contact the public transport operator here. If the operator does not resolve your complaint, contact us and we can look into it.
Make a complaint to us using our online complaint form here.
Complaints we can consider
The Public Transport Ombudsman (PTO) considers complaints from Victorian public transport users, and from individuals who’ve been affected by public transport-related activities in Victoria. We can...
Our complaint process
When you contact us, we will ask you for: your name and contact details; the operator your complaint is about; the details of your complaint; what the operator said or did in response to your...
Complaints about fines
The Public Transport Ombudsman (PTO) can help with complaints about public transport fines in some situations. If you request a review of your public transport fine, and the Department of Transport...
Make a complaint
If you have a complaint about public transport in Melbourne or Victoria, you can tell us about it by filling out this form. We will get in touch with you after we receive your complaint.
The Public Transport Ombudsman respectfully acknowledges the Traditional Custodians of the lands on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal and Torres Strait Islander peoples, and to Elders past and present.