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Public Transport Operators

A full list of public transport operators, along with contact details for each operator is available,  click here to view contact information.

 

Government Departments, Agencies and Regulators

  • Department of Human Services
  • Department of Transport
  • Environment Protection Authority Victoria
  • Transport Safety Victoria
  • Victorian Taxi Directorate

 

Legal / Consumer Advice

  • Complaint Line - Australia
  • Consumer Action Law Centre
  • Law Institute of Victoria
  • National Association of Community Legal Centres (Australia)
  • Traveller's Aid
  • Victoria Legal Aid
  • Youth Law

 

Ombudsman / Dispute Resolution Schemes

  • Australian and New Zealand Ombudsman Association
  • Australian Human Rights Commission
  • Commonwealth Ombudsman
  • Consumer Affairs Victoria
  • Energy and Water Ombudsman Victoria
  • Financial Ombudsman Service
  • Health Services Commissioner
  • Office of the Australian Information Commissioner (Privacy)
  • Postal Industry Ombudsman
  • Telecommunications Industry Ombudsman
  • Victorian Ombudsman
  • Victorian Equal Opportunity & Human Rights Commission
  • Victorian Privacy Commissioner

English

Do you have a complaint about public transport - trains, trams, buses, tickets, staff, stations or anything else about public transport?

If you cannot solve the problem with the transport operator, the Public Transport Ombudsman can help. We are independent and it is our job to investigate and resolve public transport complaints at no cost.

Free-call: 1800 466 865

Telephone interpreter service: 131 450

Italiano (Italian)

Avete dei reclami per quanto riguarda i trasporti pubblici – treni, tram, autobus, biglietti, personale, stazioni o qualunque altro aspetto relativo ai servizi dei trasporti pubblici? Se non siete riuscite a risolvere il problema direttamente con l'azienda dei trasporti, il Difensore Civico dei Trasporti Pubblici (The Public Transport Ombudsman) può aiutarvi. Siamo indipendenti ed il nostro compito è di fare indagini e risolvere i reclami sui servizi dei trasporti pubblici gratuitamente.

Chiama il numero gratuito: 1800 466 865
Per il servizio interpreti chiama: 131 450

Eλληνικά (Greek)

Έχετε να καταγγείλετε κάποιο παράπονο σχετικό με τα δημόσια μέσα συγκοινωνίας – τραίνα, τραμ, λεωφορεία, εισιτήρια, προσωπικό, σταθμούς, ή οτιδήποτε άλλο που αφορά τα δημόσια μέσα συγκοινωνίας; Αν δε μπορείτε να λύσετε το πρόβλημά σας με τους χειριστές των συγκοινωνιακών μέσων, μπορεί να σας βοηθήσει ο Κρατικός Διαμεσολαβητής Μέσων Συγκοινωνίας (Ombudsman). Είμαστε ανεξάρτητοι υπηρεσία και η εργασία μας είναι να ερευνούμε και να επιλύουμε παραπόνα που αφορούν τα δημόσια μέσα συγκοινωνίας χωρίς καμμία αμοιβή.

Τηλεφώνημα χωρίς χρέωση: 1800 466 865
Τηλέφωνο υπηρεσίας διερμηνέων: 131 450

繁體中文 (Chinese (Traditional))

公共交通 - 火車、電車、巴士、車票、員工、車站或任何與公共交通有關的事情有意見嗎?如你無法與交通服務機構解決有關問題,公共交通申訴專員 (Public Transport Ombudsman) 可給 予幫助。我們是獨立的機構,負責調查及解決與公共交通有關的投訴,我們的服務免費。

免費電話: 1800 466 865
電話傳譯服務: 131 450

Македонски (Macedonian)

Дали имате некаква жалба во врска со јавниот превоз – возовите, трамваите, автобусите, билетите, персоналот, станиците или што било друго поврзано со јавниот превоз? Ако не можете да го разрешите проблемот со превозникот, Народниот Правобранител за јавен превоз може да ви помогне. Ние сме независни и наша работа е бесплатно да ги истражуваме и разрешуваме жалбите поврзани со јавниот превоз.

Бесплатен повик: 1800 466 865
Телефонска преведувачка служба: 131 450

Türkçe (Turkish)

Toplum taşıma araçları trenler, tramvaylar, otobüsler, biletler, görevliler, istasyonlar veya toplum taşıma ile ilgili başka herhangi bir konuda bir şikayetiniz var mı? Şikayet konusunu toplum taşıma işletmecisi firma ile aranızda çözümleyemediyseniz, Toplum Taşıma ile ilgili Şikayet İnceleme Yetkilisi (Public Transport Ombudsman) size yardımcı olabilir. Kurumumuz bağımsızdır ve görevimiz toplum taşıma ile ilgili şikayetleri ücretsiz olarak soruşturmak ve çözümlemektedir.

Ücretsiz telefon: 1800 466 865
Telefon tercüme servisi: 131 450

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 Last Updated: 22/04/2013