How we help you
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We speak with you
about your complaint.
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We work with you and the public transport operator to find a fair outcome.
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We help make the system better for everyone.
Featured News
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18 December 2024
Number of Victorians contacting the PTO stabilises, volume of case resolutions rise
Data released in the Public Transport Ombudsman (PTO) Annual Report 2024 shows a stabilisation in the number of Victorians contacting the PTO for assistance, and an increased volume of cases being resolved, Public Transport Ombudsman Ms. Ann Jorgensen said today. ...
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The Public Transport Ombudsman respectfully acknowledges the Traditional Custodians of the lands on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal and Torres Strait Islander peoples, and to Elders past and present.